Reviews are verified and moderated before publication. This page explains, in plain language, how reviews work on Grand Rapids Care.

Who can submit a review

Anyone with a real, first-hand experience with a listed provider can submit a review. You confirm your email address before a review is published. Your email is used only to verify your review and is never shown publicly.

Reviews must reflect real experiences

Reviews must describe your own genuine experience — how it was to schedule, get to, communicate with, or be billed by a provider. Fake reviews are prohibited. Do not post reviews you were paid to fabricate, reviews for places you never visited, or reviews written to attack or promote a provider dishonestly.

Reviews are moderated

Every review is reviewed by a moderator against this policy before it is published. A review may be rejected, or redacted (edited to remove specific content), if it breaks these rules — for example, if it contains private medical information.

What reviews cannot include

Do not include symptoms, diagnoses, medications, insurance member IDs, medical records, or private details about another person. We also remove emails, phone numbers, Social Security numbers, and similar personal identifiers. Reviews that appear to contain private health information are held for closer moderation and may be rejected or redacted.

Ratings cover service, not clinical quality

Ratings cover service and access only — communication, scheduling, accessibility, and billing clarity, plus an overall score. We do not collect or publish clinical quality or medical-outcome ratings.

Provider responses

Providers who have claimed their listing may post a single response to a review. Responses are moderated before publication.

What money can and cannot do

Providers cannot pay to remove or suppress reviews — including negative ones. There is no paid option to hide legitimate published reviews.
Paid profiles do not affect ratings. Whether a provider pays for a featured profile has no effect on its rating or which reviews appear.

Disclosure rules

Incentivized reviews must disclose the incentive. If you received a gift, discount, or other benefit connected to your review, you must say so. Disclosed incentives are shown with the review.
Staff and insider reviews must disclose the relationship. If you work for, own, or are otherwise connected to a provider, you must disclose that relationship.

How review scores are calculated

A provider’s average rating and review count are based only on published reviews. Pending, rejected, redacted, or removed reviews never count toward a provider’s score.

Reporting a review

Every published review has a Report link. Reports go to our moderators and are not public. See also our Disclosures, Privacy, and Terms pages.